Follow these useful guides on how to get started with your eSIM.
Under settings, go to 'Mobile Services' then click on 'Add eSIM'
Select 'Use QR Code' and scan the QR code sent to your email.
Simply click 'Continue' to activate your eSIM.
Set your default line and your eSIM is ready to be used.
Under settings, go to 'Connections'.
Click on 'SIM Manager' and select 'Add eSIM.'
Select 'Scan QR Code from Service Provider'.
Scan the OR sent to your email.
Press 'Add' to activate your eSIM & your eSIM is ready to use!
Under settings, go to 'Network & Internet'
Click on 'Mobile Network'
Scroll down and select 'Access Point Names'
Change APN to the eSIM plan name (all in lowercase and no space) & you're done!
Here's a comprehensive list of devices that support eSIM. You may also dial '#06#' to check if your device has an EID to support eSIM.
Travel eSIM is an Data only eSIM service you can use to travel worldwide without the use of physical SIM cards.
Once you have purchased your Travel eSIM, you will receive an email with an ICCID number attached. Fill in your respective ICCID number here.
You can purchase Travel eSIM via imaCare in our website.
Once you have purchased your Travel eSIM, you'll receive an SMS notification and a confirmation via email to activate your eSIM.
Step 1: Ensure your settings for APN & Data Roaming are switched on
Step 2: Go to your device settings and click 'Mobile Data/Cellular', then click 'Add eSIM'
Step 3: Scan the QR code as provided in your email or SMS
Step 4: Switch Mobile Data to imagine eSIM
Step 5: Once the activation is complete, your eSIM is ready to use
For further step-by-step guides, kindly visit the links below:
Key in *#06# in your phone’s keypad to display an EID.
If your phone displays an EID, your phone is eSIM compatible. Otherwise, this your phone is not eSIM compatible.
Unfortunately, you cannot top up your Travel eSIM data at this time.
If you have used up your Travel eSIM data, you will need to purchase a new Travel eSIM plan.
For Imagine's Travel eSIM, it is only a data plan. Voice calls & SMS are not included in the plan.
To be eligible for a refund, kindly refer to the criteria here at our terms and conditions.
In the case you are eligible for a refund, kindly contact us at our website via contact us page.